Privacy policy

Privacy Policy

Effective Date: September 19, 2026

At Upharnam, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or otherwise interact with Upharnam.

By using our website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide Directly

When you place an order, create an account, contact us or submit information through our website, we may collect:

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping/delivery address

  • Order details

  • Products purchased

  • Payment and transaction-related information

  • Customer support communications

  • Information you voluntarily provide through forms, reviews or other interactions

We do not generally store complete debit card, credit card or banking credentials on our own servers. Payments may be processed through third-party payment providers, which handle payment information according to their respective privacy policies and security practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Referring/exit pages

  • Date and time of website visits

  • Approximate location information derived from technical data

  • Website interaction and usage information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders

  • Confirm and communicate your orders

  • Arrange shipping and delivery

  • Provide customer support

  • Respond to enquiries and complaints

  • Process payments through authorized payment providers

  • Manage returns, replacements and refunds

  • Send order-related notifications

  • Prevent fraudulent or unauthorized transactions

  • Improve our website, products and customer experience

  • Understand website usage and customer behaviour

  • Conduct analytics and performance measurement

  • Personalize your experience where applicable

  • Send promotional communications where permitted

  • Run advertising and remarketing campaigns

  • Maintain business, accounting and legal records

  • Comply with applicable legal and regulatory requirements

3. Marketing Communications

If you have provided your contact information and applicable consent has been obtained, we may send you promotional communications through channels such as:

  • Email

  • SMS

  • WhatsApp

  • Other permitted communication channels

These communications may include information about new products, offers, promotions, launches and other updates from Upharnam.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us at:

Email: seva@upharnam.in
Phone/WhatsApp: +91 816 076 3455

Please note that even if you opt out of promotional communications, we may still send essential transactional communications relating to your orders, payments, shipping, account or customer-service requests.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.

Cookies may be used for purposes including:

  • Remembering website preferences

  • Maintaining shopping cart functionality

  • Website analytics

  • Understanding customer behaviour

  • Improving website performance

  • Measuring advertising performance

  • Showing relevant advertisements or remarketing communications

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

Upharnam does not sell your personal information as a product.

We may share necessary information with trusted third-party service providers where required to operate our business and fulfil your requests.

These may include:

E-commerce Platform

Our website may be operated using Shopify or other technology providers that help us operate our online store.

Payment Providers

Payment-related information may be processed by authorized payment gateways and financial service providers.

Shipping & Logistics Partners

We may share necessary information such as your name, phone number and delivery address with courier and logistics partners to deliver your order.

Communication Providers

We may use third-party services for SMS, WhatsApp, email and other customer communications.

Analytics & Advertising Platforms

We may use services such as Google, Meta and other analytics or advertising platforms to understand website performance, measure advertising campaigns and, where applicable, deliver relevant advertisements.

Professional & Legal Service Providers

We may disclose information to accountants, auditors, lawyers, consultants, insurers or other professional service providers where reasonably necessary.

Government & Legal Authorities

We may disclose information where required by applicable law, regulation, legal process or a lawful government request.

We expect third-party service providers handling personal information on our behalf to use appropriate safeguards and only process information for legitimate business purposes.

6. Payment Information

Payments made through our website may be processed by third-party payment gateways.

Upharnam does not intend to store complete credit card, debit card, banking passwords or other sensitive payment credentials on its own systems.

Payment information is handled by the applicable payment service provider according to its own terms, privacy policy and security practices.

7. Order and Delivery Information

When you place an order, we use the information provided by you to process and deliver your purchase.

This may include sharing your:

  • Name

  • Phone number

  • Delivery address

  • Order details

with relevant shipping, logistics and fulfilment partners.

This information is shared only to the extent reasonably necessary to fulfil and support your order.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders

  • Providing customer support

  • Maintaining business and transaction records

  • Resolving disputes

  • Preventing fraud

  • Complying with legal, tax, accounting and regulatory obligations

When information is no longer required for legitimate business or legal purposes, it may be deleted, anonymized or securely disposed of, subject to applicable requirements.

10. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise concerns regarding the handling of your personal information

To make a privacy-related request, please contact us using the details provided below.

Some requests may be subject to verification and applicable legal limitations.

11. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

These third parties may have their own privacy policies and terms. Upharnam is not responsible for the privacy practices, content or security of third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal information to third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised Effective Date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Upharnam

Email: seva@upharnam.in
Phone/WhatsApp: +91 816 076 3455

For privacy-related requests, please include sufficient information to help us identify your request and, where applicable, your order details.

Grievance / Privacy Concerns

If you have a concern regarding the handling of your personal information or wish to raise a privacy-related grievance, you may contact us using the above details. We will review and respond to your request in accordance with applicable law.

By using the Upharnam website, you acknowledge that you have read and understood this Privacy Policy.