Terms of service

Terms of Service

Effective Date: [Insert Date]

Welcome to Upharnam. These Terms of Service ("Terms") govern your access to and use of the Upharnam website, including browsing the website, purchasing products and using any services or features made available through the website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Upharnam

Upharnam is an online brand offering devotional and pooja-related products, including dhoop sticks, temple sprays and other related products.

The website is operated by:

Upharnam
Email: seva@upharnam.in
Phone/WhatsApp: +91 816 076 3455

Legal Entity: [Insert Legal Entity Name]
Business Address: [Insert Business Address]

2. Use of Our Website

You may use the Upharnam website for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to our website, servers or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, modify or distribute website content without authorization.

  • Use automated systems, bots or scraping tools to access or collect website content without our permission.

  • Upload or transmit malicious code, viruses or harmful material.

  • Misuse our website, products, offers or promotional programs.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate and up to date.

However:

  • Product colours may appear slightly different depending on your device or screen settings.

  • Packaging, labels or product appearance may change from time to time.

  • Minor variations may occur where products contain natural or fragrance-based ingredients.

  • Product photographs are intended to provide a general representation of the product.

Such variations do not necessarily indicate a defect.

4. Product Usage & Safety

Upharnam products should be used only for their intended purpose and according to the instructions provided on the product packaging.

Dhoop Sticks

When using dhoop sticks:

  • Use a suitable, stable and heat-resistant holder.

  • Keep burning dhoop away from children and pets.

  • Keep away from curtains, paper, furniture and other flammable materials.

  • Do not leave burning dhoop unattended.

  • Ensure adequate ventilation where appropriate.

  • Extinguish the product safely after use.

Temple Sprays

For temple sprays:

  • Use only as directed on the product packaging.

  • Avoid contact with eyes.

  • Do not ingest.

  • Keep out of reach of children.

  • Store according to the instructions provided on the product packaging.

  • Do not use the product for purposes other than its intended use.

Customers are responsible for following the instructions, warnings and precautions provided with the product.

5. Spiritual & Traditional Use Disclaimer

Upharnam products are intended for traditional, devotional and ritual use.

Any references on our website to religious traditions, spiritual practices, traditional beliefs, positive energy, purification, auspiciousness or similar concepts are provided in the context of cultural and devotional practices.

Such statements should not be interpreted as guarantees of a particular spiritual, financial, personal, health or other outcome.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

6. Pricing & Product Availability

All prices displayed on the website are subject to change without prior notice.

We reserve the right to:

  • Change product prices.

  • Modify or discontinue products.

  • Change promotional offers.

  • Correct pricing, description or listing errors.

  • Limit the quantity of products available for purchase.

We make reasonable efforts to keep product availability information accurate. However, products may become unavailable before an order can be fulfilled.

7. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that Upharnam has accepted the order in every circumstance.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Payment-related issues.

  • Suspected fraudulent or unauthorized transactions.

  • Inability to deliver to the provided address.

  • Duplicate or unusually large orders requiring verification.

  • Violation of these Terms.

  • Other legitimate operational reasons.

If a prepaid order is cancelled by Upharnam, the applicable amount paid will be refunded through the appropriate payment method.

8. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

  • Correct name

  • Valid mobile number

  • Valid email address

  • Complete shipping address

  • Correct PIN code

Upharnam will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Please refer to our Privacy Policy for information about how we collect and use personal information.

9. Payments

Payments may be processed through third-party payment gateways and service providers.

You agree to provide accurate payment and billing information when completing a transaction.

Upharnam does not intentionally store complete payment credentials such as debit/credit card numbers or banking passwords on its own systems.

Payment transactions are subject to the terms and policies of the applicable payment provider.

10. Cash on Delivery

Cash on Delivery may be available for selected locations and orders.

Upharnam may contact customers through phone, SMS or WhatsApp to verify COD orders.

We reserve the right to cancel or restrict COD orders where verification cannot be completed or where there are reasonable concerns regarding fraudulent or repeated non-delivery orders.

11. Shipping & Delivery

Orders are generally processed within 24–48 working hours and standard delivery generally takes 3–7 working days after dispatch, subject to location and courier serviceability.

Delivery timelines may vary because of circumstances outside our reasonable control.

For complete information, please refer to our Shipping Policy.

12. Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched, cancellation is generally not possible.

For complete details, please refer to our Cancellation Policy.

13. Returns, Refunds & Replacements

Due to the consumable and fragrance-based nature of our products, returns and exchanges are subject to specific conditions.

Returns are not accepted for:

  • Change of mind

  • Personal preference

  • Fragrance preference

  • Opened or used products

  • Partially consumed products

  • Damage caused through customer misuse or improper storage

Eligible issues such as damaged, defective, incorrect, missing or incorrect-quantity products must be reported within 12 hours of delivery.

For complete details, please refer to our Return, Refund & Exchange Policy.

14. Promotions, Discounts & Offers

From time to time, Upharnam may offer discounts, promotional codes, bundles, free gifts or other promotional offers.

Unless specifically stated:

  • Offers cannot be combined.

  • Promotional codes cannot be exchanged for cash.

  • Offers may have specific eligibility conditions.

  • Promotional offers may be modified or withdrawn without prior notice.

  • Free gifts or promotional products may not have a separate monetary value or refund value.

Each promotion will be subject to the terms communicated with that particular offer.

15. Intellectual Property

All content available on the Upharnam website, including but not limited to:

  • Brand name

  • Logo

  • Product names

  • Product photographs

  • Videos

  • Graphics

  • Illustrations

  • Website design

  • Text

  • Product descriptions

  • Marketing materials

is owned by or licensed to Upharnam and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit our content without prior written permission.

16. Customer Reviews & User Content

If you submit a review, photograph, video, testimonial or other content to Upharnam, you represent that:

  • The content is genuine and does not unlawfully infringe another person's rights.

  • You have the necessary rights or permission to submit the content.

  • The content does not contain unlawful, defamatory, abusive or misleading material.

By submitting content, you grant Upharnam permission to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

Upharnam reserves the right to remove content that is unlawful, abusive, misleading, fraudulent or otherwise inappropriate.

17. Third-Party Services & Links

Our website may use third-party services such as payment gateways, logistics providers, analytics platforms, advertising platforms and communication services.

Our website may also contain links to third-party websites.

Upharnam does not control and is not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

18. Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from technical errors

  • Free from viruses or other harmful components

  • Compatible with every device or browser

The website may occasionally be unavailable because of maintenance, technical issues, upgrades or circumstances beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, Upharnam will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products, including losses resulting from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

20. Fraudulent Transactions & Misuse

Upharnam reserves the right to investigate and take appropriate action against transactions or activities that appear fraudulent, abusive or unauthorized.

This may include:

  • Cancelling orders

  • Restricting COD access

  • Restricting website access

  • Refusing future orders

  • Reporting suspected unlawful activity to appropriate authorities where required

21. Changes to These Terms

Upharnam may update these Terms from time to time to reflect changes in our business, products, services, technology or applicable legal requirements.

The updated Terms will be published on this page with a revised Effective Date.

Your continued use of the website after an update constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

22. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in [Insert City, State].

23. Contact Us

For questions regarding these Terms, orders, products or customer support, please contact:

Upharnam

Email: seva@upharnam.in
Phone/WhatsApp: +91 816 076 3455

Legal Entity: Growthify Plus Private Limited

By accessing or using the Upharnam website, you acknowledge that you have read, understood and agreed to these Terms of Service.