Refund policy

Return, Refund & Exchange Policy

At Upharnam, we carefully pack and dispatch every order to ensure that your products reach you in good condition. Since our products are fragrance-based and intended for devotional and ritual use, we follow the return, refund and replacement guidelines below.

1. Returns & Exchanges

Due to the consumable and fragrance-based nature of our products, we do not accept returns or exchanges for change of mind, personal preference, fragrance preference, or products that have been opened, used or partially used.

We do not accept returns solely because a customer does not prefer the fragrance, fragrance intensity or aroma of a product, as fragrance perception is subjective and may vary from person to person.

2. Eligible Issues

A replacement may be considered if you receive:

A product different from the one ordered
A product damaged during transit
A defective product
A missing product
An incorrect quantity of product

All requests are subject to verification by the Upharnam team.

3. Reporting Time

Any issue with your order must be reported to us within 12 hours of delivery.

Requests received after 12 hours of delivery may not be eligible for replacement or refund.

Please mention your order number when contacting us.

4. Information Required for a Claim

To help us investigate and resolve your request quickly, please provide:

Order ID
Clear photographs of the outer packaging
Clear photographs/videos of the product received
Photographs/videos showing the damage, defect or incorrect product
Unboxing video, where available

For damaged or tampered packages, please retain the original packaging until your claim has been reviewed and resolved.

An unboxing video may help us verify the issue; however, the availability of an unboxing video does not by itself determine whether a claim is eligible.

5. Product Condition

For an eligible replacement request:

The product should be unused and unopened, wherever applicable.
The original packaging should be retained.
The product should not have been altered, damaged or misused after delivery.

Products damaged due to improper handling, storage, misuse or use contrary to the instructions provided on the product packaging are not eligible for replacement or refund.

6. Replacement Policy

For approved claims, replacement is the primary resolution offered by Upharnam.

If the same product is available, we will arrange a replacement after verification of the claim.

If the same product is unavailable or replacement is not reasonably possible, Upharnam may, at its discretion, provide an appropriate alternative resolution, which may include:

Refund to the original payment method, or
Store credit

The applicable resolution will depend on the nature of the issue and product availability.

7. Refunds

Refunds are applicable only where a refund has been approved by Upharnam in accordance with this policy.

Where applicable:

Refunds will generally be processed to the original payment method used for the order.
The time taken for the refund to reflect in your account may depend on your bank, card issuer or payment service provider.
Shipping or other charges, where applicable, may be treated according to the nature of the approved claim.

8. Promotional & Free Products

Promotional products, complimentary items, free gifts or products received as part of a promotional offer are not eligible for a separate refund or exchange.

If the main order qualifies for an approved replacement, any promotional/free product included with the order may also be subject to the terms of the applicable offer.

9. Damaged Packages

If your package appears damaged, opened or tampered with at the time of delivery:

Please take photographs/videos of the package before opening it.
If possible, record the unboxing process.
Contact Upharnam within 12 hours of delivery.
Retain the packaging and product until your claim has been reviewed.

We may require additional information or photographs to assess the condition of the shipment.

10. Incorrect or Missing Products

If you receive an incorrect, missing or incomplete product, please notify us within 12 hours of delivery.

After verification, Upharnam will arrange an eligible replacement where applicable.

11. Fragrance & Personal Preference

Our products contain fragrances that may be perceived differently by different individuals.

Therefore, returns, exchanges or refunds will not be provided solely because you do not like the fragrance, fragrance intensity, aroma or personal experience of the product.

We encourage customers to review the product description, fragrance notes and available product information before placing an order.