Shipping policy

Shipping Policy

At Upharnam, we are committed to delivering your products safely and on time. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. Order Processing

Orders are generally processed and dispatched within 24–48 working hours after successful order confirmation.
Orders placed on Sundays, public holidays, or during periods of exceptionally high order volume may take additional time to process.
During festivals, special promotions, sale periods, or other high-demand periods, dispatch timelines may be extended.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking details.

2. Delivery Timeline

Standard delivery generally takes 3–10 working days after dispatch, depending on your location and courier serviceability.
Delivery timelines may be longer for remote, rural, or difficult-to-service locations.
The estimated delivery date shown at checkout or communicated after dispatch is indicative and may vary depending on the courier partner and destination.

While we make every reasonable effort to deliver orders within the estimated timeframe, delivery timelines are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Free shipping will be provided only for cart values above ₹499.
Shipping charges below the free-shipping threshold is Rs. 49/- extra
Any applicable shipping charges will be clearly communicated before payment.

4. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and orders, subject to courier serviceability and other applicable conditions.

COD availability may vary based on your location and order value.
Upharnam may contact you through phone, SMS or WhatsApp to confirm a COD order before dispatch.
If an order cannot be verified or confirmed, Upharnam reserves the right to cancel the order.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared through SMS, email and/or WhatsApp, depending on the contact information provided at the time of placing the order.

You can use the tracking information provided to check the status of your shipment directly with the courier partner.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

Customers are requested to:

Provide an accurate and complete delivery address.
Provide an active phone number.
Be available to receive the shipment.
Coordinate with the courier partner when required.

Upharnam will not be responsible for delivery failure caused by an incorrect or incomplete address, inaccurate contact information, customer unavailability, or refusal to accept the shipment.

7. Returned to Origin (RTO)

An order may be returned to Upharnam if it cannot be delivered because of reasons including:

Incorrect or incomplete delivery address
Customer unavailable during delivery attempts
Customer refusal to accept the order
Incorrect phone number
Failure to respond to the courier partner
Other delivery-related circumstances attributable to the customer

If an order is returned to us due to such circumstances, additional shipping charges may apply for re-shipment.

For COD orders returned due to customer-related reasons, Upharnam may require advance payment of applicable shipping charges before attempting re-delivery.

8. Delayed or Lost Shipments

While we work with reliable logistics partners, certain circumstances may cause delays that are outside our reasonable control, including:

Extreme weather conditions
Natural disasters
Festivals and peak delivery periods
Strikes or transportation disruptions
Government restrictions
Remote or difficult-to-service locations
Courier operational issues
Unexpected logistical disruptions

In such circumstances, we will coordinate with the courier partner and make reasonable efforts to assist you.

9. Damaged Shipments

If your package appears damaged, tampered with or opened at the time of delivery:

Please take photographs/videos of the package before opening it.
If possible, record an unboxing video.
Contact us within 12 hours of delivery at Customer Support Email with your order number and relevant photographs/videos.

Any replacement or refund for damaged products will be handled according to our Return, Refund & Exchange Policy.

10. Incorrect or Missing Products

If you receive:

A product different from what you ordered
An incorrect quantity
A missing item from your order

please contact us within 12 hours of delivery with your order number and supporting photographs/videos.

After verification, we may provide a replacement or another appropriate resolution in accordance with our Return, Refund & Exchange Policy.

11. Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing your order.

Address changes can only be accommodated before the order is dispatched and are subject to operational feasibility.

Once an order has been dispatched, we may not be able to change the delivery address.

12. Multiple Products in One Order

If your order contains multiple products, we may ship them together or in separate packages depending on product availability, warehouse processing and logistics requirements.

You may receive separate tracking details for different shipments.